FAQ

Frequently asked questions

What Is Your Returns Policy?


As long as you're in the 30 day returns period, and the item is returned with it's original packaging, in it's original state, we'll process a no-fuss refund back to your payment method.




How Long Are Shipping Times?


We use Royal Mail tracked delivery - which in most instances takes 2-3 days in the UK. Overseas shipments can vary according to your location.




Is My Payment Secure?


Absolutely. We use Shopify Payments to process most transactions, or PayPal. You can use a variety of payment methods, such as VISA, Mastercard, American Express, G-Pay, and Apple Pay to name a few, some of which include their own levels of protection too.




Can I Promote Your Product?


We are ALWAYS looking for people to help promote our mission, and brand. If you have a loyal following on any media, such as Instagram, TikTok, YouTube, A blog or even a forum, please get in touch. We are excited to hear from you!




Can I Make A Suggestion?


Simply put - please do. Feedback is the most important part of our business and allows us to keep make improvements, to make better products for you. If you have a product you'd like to see, an imporvement that can be made, or just want to say hello - please email hello@tydlbrands.com with your name and number and we'll be in touch.





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